The Relationship among the Service Recovery, Self-Esteem and Satisfaction after Service Recovery in Online Shopping Environment
Abstract
Due to the physical separation of buyer and seller, the physical separation of buyer and merchandise, and the perceived insecurity of the Internet in online shopping environment, different service recovery types may lead to different satisfaction especially facing different individuals. This proposed research wants to discuss the relationship among service recovery, individual’s self-esteem and satisfaction after service recovery in online shopping environment.
Keywords
Service recovery; Self-esteem; Satisfaction; Online shopping
Full Text:
PDFDOI: https://doi.org/10.24212/2179-3565.2017v8i1p69-78
Article Metrics
Metrics Loading ...
Metrics powered by PLOS ALM
Refbacks
- There are currently no refbacks.
This Journal is licensed under a Creative Commons Attribution - NonCommercial -Share Alike 4.0 International