Applicability of satisfaction questionnaires to the users of hearing aids: systematic review

Abstract

In view of the growing interest and concern regarding the adaptation of the hearing aids and thesatisfaction of their users, numerous studies have been performed with measures of self-assessment,to check the users’ level of satisfaction. The objective of this study is to verify the applicability ofsatisfaction questionnaires to the hearing aids users. It is characterized by a systematic review of theliterature, in which the studies were selected according to the previously established inclusion criteria.The self-assessment questionnaires bring important indicators of satisfaction in both private and publicservices. It is necessary that the interviewees understand the questions, because it is a measure that canbe applied, periodically, for measuring the level of satisfaction throughout the adaptation process. It wasfound that the questionnaires used in the published researches are fundamental to measure satisfactionof users of hearing aids.