JAMALI, Mehdi; MEHRABADI, Mohammad Azimi; POURI, Mohammad. The Effect of the Implementation of E-CRM Electronic Satisfaction and Loyalty, Electronic Consumers of Mellat Bank’s Website. Revista Administração em Diálogo - RAD, [S. l.], v. 19, p. 117–135, 2017. DOI: 10.20946/rad.v19i0.32044. Disponível em: https://revistas.pucsp.br/index.php/rad/article/view/32044. Acesso em: 5 dez. 2025.