Quality Management and its Impact on Social Responsibility

Résumé

The current situation around the world has caused many private and public institutions to change, adapt or update their style of developing their activities both internally and externally for the institutional benefit and especially for the benefit of users, clients and/or the community that need services to satisfy their personal and environmental require-ments. On this premise, this study seeks to determine the correlation that exists between Quality Management and Social Responsibility in a Public Institution and at the same time to know the predominant levels of each variable studied. Therefore, it was a basic-substantive study, at a descriptive-correlational level, which used the hypothet-ical-deductive method, by the hypothesis statement and subsequent inspection. It was concluded that there is a 38.6% dependence of quality management on social responsi-bility, with the understanding that having an adequate institutional policy will generate a benefit for the company and the community. It was also determined that leadership is influenced by quality management with a Wald probability of 4.057; therefore, the ex-istence of an effective institutional quality management will have a suitable influence on the personal leadership of all collaborators in their intra- and extra-institutional activities. Finally, it was found that the alliance and resource are influenced by quality management with 10.977 and 4.568 of Wald probability; alluding that, having an adequate quality management will influence appropriately with the alliances and the use of resources for the benefit of the community and institution.