Ranzatti, Mario Augusto, University Center of Faculdades Metropolitanas Unidas FMU, São Paulo, Brazil

• Journal on Innovation and Sustainability RISUS Vol. 10 No. 1 (2019): MAR/MAIO - Papers
  A QUANTITATIVE PERSPECTIVE OF THE IMPLEMENTATION OF BEST PRACTICES ON ITIL: INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY IN A BRAZILIAN PUBLIC COMPANY UNDER PEOPLE AND PROCESSES OVERVIEW
  Abstract  PDF