Wei, Sun, College of Management, Wuhan University of Science and Technology, Wuhan, P.R. China, 430081 School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, P.R. China,100876, China

• Journal on Innovation and Sustainability RISUS Vol. 8 No. 1 (2017): MAR/MAY - Papers
  The Relationship among the Service Recovery, Self-Esteem and Satisfaction after Service Recovery in Online Shopping Environment
  Abstract  PDF