IMPLEMENTATION OF LEAN PRACTICES IN BANKS: A QUALITATIVE RESEARCH

Autores/as

  • Zeeshan Khan University of central punjab
  • Sehrish Butt

DOI:

https://doi.org/10.23925/2179-3565.2019v10i2p18-24

Palabras clave:

Lean Management, Práticas, Pakistan, setor bancário, entrevistas semiestruturadas

Resumen

For Pakistani banks to remain competitive in this 21st century, they have to adopt and excel in practices that have brought significant competitive advantages to firms worldwide. Among these practices, lean management has played a significant role. There is a need to develop a systematic approach to access up to what extent firms are adopting lean practices. The objective of this research is to measure the level of adoptions of lean practices in banking sector in Pakistan. Face to face structured interviews were conducted and our findings suggest that banks are not implementing lean practices in true spirit. To implement lean practices holistically, bank employees should understand the philosophy of lean.

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Publicado

2019-08-16

Número

Vol. 10 Núm. 2 (2019): JUN/AGO

Sección

Papers

Licencia

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