Health care networking in cases of high complexity and high vulnerability: the experience of an Health Center

Abstract

This study aims to present and analyze the health care network formation processes around cases of high complexity and high vulnerability served by the Family Health Strategy at UBS XXXX, in the region of Brasilândia, in São Paulo, Brazil. Such processes have been developed from writing workshops conducted by PUC-SP Pro-Health in partnership with Health Supervision Technical FÓ/Brasilândia SMS/ SP. The workshops were formed as a way to mobilize the narrative of experiences and reflection about the professional practices. The work was started from three index cases treated at UBS, which required a configuration of extended care networks that extended beyond the multidisciplinary care of the Unit and the support of NASF. Reflections were woven around the different health care models, of the possibility of resolving such cases and the responsibility of the actors involved in the care. It was concluded that the network formation approximates professionals of the territory, explores the assistance capability and makes it possible a more integrated approach, providing a more humanized care