ORGANIZATIONAL CITIZENSHIP BEHAVIORS AND INTERPESRSONAL TRUST
IT WORKERS' PERSPECTIVE THROUGH ANALYTIC HIERARCHY PROCESS MODELING
DOI:
https://doi.org/10.23925/2237-4418.2023v38i2.p142-161Keywords:
Organizational Citizenship Behaviors, Interpersonal Trust, Organizational Behavior, AHPAbstract
The aim of this study is to develop a model in order to list IT workers' priorities on organizational citizenship behaviors and interpersonal trust. For this study, 352 individuals from several IT organizations in Brazil participated, most of them located in RS. For data collection, the OCB-TC and Interpersonal Trust scales were used and for the analyses, exploratory factor analysis was carried out to investigate the properties of the scales and AHP modeling to analyze the degree of priority of the criteria (constructs). The results, in relation to OCBs, reveal the predominance of the Help criterion as the most prioritized by workers. This suggests that help-based behaviors are the most practiced and prioritized by individuals in the work environment. For IT, the most prioritized criterion was Trust in the superior. Such evidence suggests that individuals trust their superior more often than their co-workers. Furthermore, this study aims to enrich the reflections and debates about the constructs, with empirical evidence that shows organizational factors that are more prioritized by workers in relation to the dimensions of their work.
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