ORGANIZATIONAL CITIZENSHIP BEHAVIORS AND INTERPESRSONAL TRUST

IT WORKERS' PERSPECTIVE THROUGH ANALYTIC HIERARCHY PROCESS MODELING

Authors

  • Gabrielle Loureiro de Ávila Costa Universidade Federal de Santa Maria
  • Michel Barboza Malheiros Universidade Federal de Santa Maria https://orcid.org/0000-0001-7076-4258
  • Roger da Silva Wegner Universidade Federal de Santa Maria
  • Taís de Andrade Universidade Federal de Santa Maria

DOI:

https://doi.org/10.23925/2237-4418.2023v38i2.p142-161

Keywords:

Organizational Citizenship Behaviors, Interpersonal Trust, Organizational Behavior, AHP

Abstract

The aim of this study is to develop a model in order to list IT workers' priorities on organizational citizenship behaviors and interpersonal trust. For this study, 352 individuals from several IT organizations in Brazil participated, most of them located in RS. For data collection, the OCB-TC and Interpersonal Trust scales were used and for the analyses, exploratory factor analysis was carried out to investigate the properties of the scales and AHP modeling to analyze the degree of priority of the criteria (constructs). The results, in relation to OCBs, reveal the predominance of the Help criterion as the most prioritized by workers. This suggests that help-based behaviors are the most practiced and prioritized by individuals in the work environment. For IT, the most prioritized criterion was Trust in the superior. Such evidence suggests that individuals trust their superior more often than their co-workers. Furthermore, this study aims to enrich the reflections and debates about the constructs, with empirical evidence that shows organizational factors that are more prioritized by workers in relation to the dimensions of their work.

Author Biographies

Gabrielle Loureiro de Ávila Costa, Universidade Federal de Santa Maria

Doutoranda em Administração no Programa de Pós-Graduação em Administração da UFSM. Mestre em Administração pelo Programa de Pós-Graduação em Administração (PPGA) na Universidade Federal de Santa Maria. Graduação em Administração pela Faculdade Metodista de Santa Maria.

Michel Barboza Malheiros, Universidade Federal de Santa Maria

Doutorando em Administração pelo Programa de Pós-Graduação em Administração na Universidade Federal de Santa Maria. Mestre e Bacharel em Administração pela Universidade Federal de Santa Maria (UFSM). Licenciado em Educação Profissional (UFSM).

Roger da Silva Wegner, Universidade Federal de Santa Maria

Doutorando em Administração pelo Programa de Pós-Graduação em Administração da Universidade Federal de Santa Maria (PPGA/UFSM). Licenciado em Educação Profissional pela UFSM. Especialista em Estatística e Modelagem Quantitativa pela UFSM. Mestre em Engenharia de Produção pela UFSM. Bacharel em Administração pela Universidade Federal de Santa Maria UFSM.

Taís de Andrade, Universidade Federal de Santa Maria

Professora adjunta do Departamento de Ciências Administrativas da Universidade Federal de Santa Maria. Doutora em Administração pela Universidade Federal de Santa Maria. . Mestra em Administração pela Universidade Federal de Santa Maria. Graduação em Administração pelo Centro Universitário Franciscano.

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Published

2024-05-01

How to Cite

Costa, G. L. de Ávila, Malheiros, M. B., Wegner, R. da S., & Andrade, T. de. (2024). ORGANIZATIONAL CITIZENSHIP BEHAVIORS AND INTERPESRSONAL TRUST: IT WORKERS’ PERSPECTIVE THROUGH ANALYTIC HIERARCHY PROCESS MODELING. Pensamento &Amp; Realidade, 38(2), 142–161. https://doi.org/10.23925/2237-4418.2023v38i2.p142-161