Teamwork and its impact on employee performance mediated by job satisfaction
a comprehensive study of services sector of Pakistan
Keywords:Teamwork, Employee Performance, Pakistan, Job Satisfaction
The purpose of this research is to study the effect of teamwork on employee performance in the services sector of Pakistan. The study has also investigated the mediating role of job satisfaction in the relationship between teamwork and employee performance. A total of 180 employees participated in this study from different service organizations in Pakistan through convenience sampling. The data was collected through a self-administered questionnaire. The collected data was analyzed using regression, correlation, and mediation analysis. The findings of the study contribute to the existing body of knowledge on teamwork and employee performance. The results indicated that there is a positive relationship between teamwork and employee performance. Moreover, the mediating role of job satisfaction was found to be significant in the relationship between teamwork and employee performance as well. Job satisfaction offers employees with a sense of belongingness to their organization and helps them develop trust in their team members. Thus, it can help improve teamwork effectiveness. The findings of this study should be useful for practitioners who are interested in promoting teamwork within their organizations as well as improving employee performance.
Keywords: Teamwork, employee performance, job satisfaction, Pakistan.
Abdullah, K., Manaf, N. & Noor, K., 2007. Measuring the service quality of airline services in Malaysia. IIUM Journal of Economics and Management, 15(1), pp. 1-29.
Abro, S., Hussain, N., Memon, S. & Brohi, M., 2021. Influence of personality traits on cyberloafing in the service sector of Pakistan. Journal of Entrepreneurship, Management, and Innovation, 3(2), pp. 262-283.
Aksoy, M., Apak, S., Eren, E. & Korkmaz, M., 2014. Analysis of the effect of organizational learning-based organizational culture on performance, job satisfaction and efficiency: A field study in banking sector. International Journal of Academic Research, p. 6 ( 301 31 3.
Anitha, J., 2014. Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, pp. 63 (3), 308 323.
Bernardin, 2017. Informal relationships in the workplace: associations with job satisfaction, organisational commitment and turnover intentions. New Zealand Journal of Psychology, pp. 33(3):114-128.
Böckerman, P. & Ilmakunnas, P., 2012. The job satisfaction‐productivity nexus: A study using matched survey and register data. Industrial and Labor Relations Review, pp. 65(2), 244–262. https://doi.org/10.1177/001979391206500203.
Bozeman, B. & Gaughan, M., 2011. Job Satisfaction among University Faculty: Individual, Work, and Institutional Determinants. Journal of Higher Education, pp. 82(2), 154-186.
Budur, T. & Poturak, M., 2021. Employee performance and customer loyalty: Mediation effect of customer satisfaction.. Middle East Journal of Management, 8(5), pp. pp.453-474..
Callea, A., Urbini, F., Ingusci, E. & Chirumbolo, A., 2016. The relationship between contract type and job satisfaction in a mediated moderation model: the role of job insecurity and psychological contract violation. Economic and Industrial Democracy, pp. Vol. 37 No. 2, pp. 399-420.
Chen, X. & Wei, S., 2020. The impact of social media use for communication and social exchange relationship on employee performance. Journal of Knowledge Management, 24(6), pp. 1289-1314.
Choi, T., 2020. Innovative ‘bring-service-near-your-home’ operations under corona-virus (COVID-19/SARS-CoV-2) outbreak: can logistics become the messiah?. Transportation Research Part E: Logistics and Transportation Review, pp. 101961, doi: 10.1016/j.tre.2020.101961..
Cosgrove, C., 2018. Green initiatives for sustainable airport services.. Journal of Airport Management, 12(4), pp. pp.350-358..
Dorta-Afonso, D., González-de-la-Rosa, M. & García-Rodríguez, F. J., 2021. Effects of High-PerformanceWork Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction. Sustainability, Volume 13.
Fabi, B., Lacoursière, R. & Raymond, L., 2015. Impact of high-performance work systems on job satisfaction, organizational commitment, and intention to quit in Canadian organizations. International Journal of Manpower, pp. 36(5), 772 – 790.
Fikarlo, R., Masdupi, E. & Syahrizal, S., 2019. The Effect of Career Development and Leader-Member Exchange (LMX) on Employee Performance of Padang City PDAM with Motivation as Intervening Variables. In 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018. s.l., Atlantis Press..
Fitriani, S., 2020. Teamwork training intervention design to improve team effectiveness to franchise division in company X. International Journal of Research Publication, 44(1).
Foote, D. & Tang, T., 2008. Job satisfaction and organizational citizenship behavior (OCB): Does team commitment make a difference in self-directed teams?. Management Decision, 46(6), pp. 933-947.
Hassan, S. et al., 2021. Research Domain Of Innovative Work Behaviour: A Bibliometric Analysis Of Fifteen Years Research(2005-2020). Elementary Education Online, 20(1), pp. 3900-3927.
Jones, B., Corbin, W. & Fromme, K., 2001. A review of expectancy theory and alcohol consumption. Addiction, 96(1), pp. 57-72.
Khan, A. et al., 2021. The Impact of Organisational Commitment and Job Embeddedness on Employee Turnover Intention in the Hotel Industry of Pakistan: The Mediating Impact of Job Satisfaction. International Journal of Innovation, Creativity and Change, 15(05), pp. 165-178.
Lee, H., 2019. Moderators of the motivational effects of performance management: A comprehensive exploration based on expectancy theory. Public Personnel Management, 48(1), pp. 27-55.
Lower, L., Newman, T. & Anderson-Butcher, D., 2017. Validity and reliability of the teamwork scale for youth. Research on Social Work Practice, 27(6), pp. 716-725.
Maharani, V., Troena, E. & Noermijati, N., 2013. Organizational citizenship behavior role in mediating the effect of transformational leadership, job satisfaction on employee performance: Studies in PT bank Syariah Mandiri Malang east Java. International Journal of Business and Management, 8(17), pp. pp.1-12..
Mcewan, D., 2017. The effectifeness of teamwork training on teamwork behavior and teamperfomance: A systematic review and Meta-Analysis of controlled Interversion. p. DOI:10.1371/journal.pone.0169604.
Mukhtar, M. Q. et al., 2022. Transformational leadership and its impact on organizational commitment and work motivation: Moderating role of teamwork at workplace. South Asian Journal of Management & Administrative Sciences, 2(1), pp. 78-92.
Netemeyer, R. G., Maxham, J. G. & Pullig, C., 2005. Conflicts in the work-family interface: Links to job stress, customer service employee performance, and customer purchase. Journal of Marketing, pp. 69(2), 130–143.
Okeke, M. & Ikechukwu, I., 2019. Compensation management and employee performance in Nigeria. International Journal of Academic Research in Business and Social Sciences, 9(2).
Phulpoto, K. et al., 2021. Impact of Workplace Conflict on Job Satisfaction and Employee Performance. International Journal of Advanced Research in Engineering and Technology (IJARET), 12(1), pp. 609-616.
Rum, J. E. A., 2013. Role Conflict toward Employee Performance. International Journal of Business and Management Invention, pp. 39-51.
Saridakis, G., Lai, Y., Mu~noz Torres, R. I. & Gourlay, S., 2018. Exploring the relationship between job satisfaction and organizational commitment: an instrumental variable approach. The International Journal of Human Resource Management, pp. 1-31.
Saunders, M., Lewis, P. & Thornhill, A., 2015. Understanding research philosophy and approaches to theory development. In: Understanding research philosophies and approaches. s.l.:s.n., p. Page 124.
Sekaran, U. & Bougie, R., 2010. Research Methods for Business - A skill-building approach. s.l.:s.n.
Shen, Y., Chou, W. & Schaubroeck, J., 2019. The roles of relational identification and workgroup cultural values in linking authoritarian leadership to employee performance. European Journal of Work and Organizational Psychology, 28(4), pp. 498-509.
Silic, M., Marzi, G., Caputo, A. & Bal, P. M., 2020. The effects of a gamified human resource management system on job satisfaction and engagement. Hum Resour Manag J., pp. 1-18, DOI: 10.1111/1748-8583.12272.
Walumbwa, F. O. et al., 2011. Linking ethical leadership to employee performance: the roles of leader – member exchange, self-efficacy, and organizational identification. Organizational Behavior and Human Decision Processes, 115(2), pp. 204-213.
Xie, B., Zhou, W., Huang, J. L. & Xia, M., 2017. Using goal facilitation theory to explain the relationships between calling and organization-directed citizenship behavior and job satisfaction. Journal of Vocational Behavior, pp. 100(June), 78–87.
Yauwerissa, L. & Putra, J., 2021. The Effect of Service Quality and Customer Relationship Management Towards Customer Loyalty. International Journal of Review Management Business and Entrepreneurship (RMBE), 1(2), pp. 339-345.
Zafar, M., Karim, E. & Abbas, O., 2017. Factors of Workplace Environment that Affects Employee Performance in an Organization”: A study on Greenwich University of Karachi. Munich Personal RePEc Archive (MPRA), pp. Paper No. 78822, pg. 1-24.
This Journal is licensed under a Creative Commons Attribution-Non Commercial-No Derivers 4.0 International license.
1.The author (s) authorize the publication of the article in the journal;
2.The author (s) warrant that the contribution is original and unpublished and is not in the process of being evaluated in other journal (s);
3. The journal is not responsible for the opinions, ideas and concepts emitted in the texts, as they are the sole responsibility of its author (s);
4. The editors are entitled to make textual adjustments and to adapt the articles to the standards of publication.