A Model of Value Chain Management Based on Customer Relationship Management

Authors

  • Wang Aimin
  • Li Shunxi

DOI:

https://doi.org/10.24212/2179-3565.2011v2i3p17-21

Keywords:

Value chain management (VCM), Customer relationship management (CRM), Strategy, Marketing

Abstract

Many companies pay much attention to the Value Chain Management (VCM) nowadays. The VCM can give the strategic direction of enterprise development, which can create the value gained by the customer. The Customer Relationship Management (CRM) can build the communication channel of value delivery between the enterprise and customer. Through analyzing the secondary data of the related literatures, the article builds a model of Value Chain Management based on the Customer Relationship Management.

Author Biographies

Wang Aimin

School of Management, Wuhan University of Technology, Wuhan, P.R.China, 430070

Li Shunxi

School of Management, Wuhan University of Technology, Wuhan, P.R.China, 430070

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Issue

Vol. 2 No. 3 (2011)

Section

Papers

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