Vol. 2 No. 3 (2011)

View Vol. 2 No. 3 (2011)

SET/2011

Published: 2011-10-19

Editorial

Editorial

Arnoldo de Hoyos

1
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Papers

Operational Competitiveness Development and Its Risk Evaluation

Yang Liu, Josu Takala

2-9
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Measuring CS by Critical Factor Index in Pricing Process

Liisa Ingman, Josu Takala

10-16
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A Model of Value Chain Management Based on Customer Relationship Management

Wang Aimin, Li Shunxi

17-21
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A Dynamic Model of Customer Retention in Mass Customization Services

Xu Hongyi, Liu Man

22-27
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The SWOT Analysis of Modern Service Industry Development in the Old Industrial Bases

Wang Shuli, Wang Yibing

28-33
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The Interdisciplinary reading of Opera contexts: an innovative way of teaching arts in educational projects and environments.

Sonia Albano de Lima, Claudio Piccolo, Flavia Albano de Lima

34-43
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A Study of Technology Diffusion and Productivity Levels in the Natural Rubber Industries of Cambodia and Thailand by Adopting the Analytic Hierarchy Process

Nobuo Hirohata

44-51
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Mission Statements of Pharmaceutical Firms in Bangladesh: Missing Link and Probable Impact

Md. Shamsul Arefin, Md. Salah Uddin Rajib, Md. Yeasir Arafat Bhuiyan

52-58
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The Effects of Organizational Structure on Time-Based Performance: An Empirical Study in Chinese Automobile Industry

Liu Qunhui, Hu Yang

59-67
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Economies of Combination Innovation from Group Operation in Petrochemical Complex

Kazuya Inaba

68-74
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A Research on Management Idea Innovation of Pale-Biotic Fossils in LiaoNing Province of China

Han Gang, Deng Mingran, Han Lizhuo, Jin Wanfeng

75-85
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Study on the Ability for Jilin Province of China to Undertake Outsourced International Service

Liu Liqin

86-90
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