LEAN SIX SIGMA: MULTIPLE CASE STUDY

Orlando Roque da Silva, Alessandro Marco Rosini, Arnoldo J H Guevara, Angelo Palmisano, Delvio Venanzi

Abstract


Lean Six Sigma is a management focused on quality and productive performance in operating systems. This article discusses the foundations of this methodology through of two different conceptions of management, Lean Manufacturing and Six Sigma. First of the article explain the DMAIC (define measure, analyze, improve and control) and their respective phases, after the Lean philosophy with the sipoc and value stream mapping techniques. The article aims to show integration of these two conception and their results. The methodology consisted in a theory was based on a literature search an exploratory research which consisted of three case studies in differences companies located in Sorocaba, São Paulo. In this article studies the applying of Lean Six Sigma and its results.

Keywords


Lean Six Sigma; Quality; Production management

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DOI: https://doi.org/10.24212/2179-3565.2018v9i1p74-84

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