Attention to school complaints in the view of primary health care professionals in the city of Campinas

Abstract

Introduction: School complaints also emerge in primary health care. Therefore, a multiprofessional team of the health department of a municipality in São Paulo developed a protocol that guide the referral of children and adolescents who need clinical care in this area. Purpose: To analyze from the point of view of primary health care professionals how school complaints have been received, including the application of the protocol organized specifically for these referrals. Methods: Qualitative study, for which five basic health units of the municipality were selected. Then, ten questionnaires were distributed in each unit for professionals to respond. These questionnaires sought to identify the professionals’ perceptions regarding the school complaints received at the unit where they work, besides the application of the protocol in the work routine. Results: 27 questionnaires were answered. The protocol is completed in a multidisciplinary way, offering the opportunity for the child / adolescent to be evaluated in its different aspects and environments. However, most professionals consider possible changes in the process of acquisition of reading and writing, as organic origin, which coincides with the protocol, which opens space for the proposition of an organic cause for the learning problem. Conclusion: There is a need for a better understanding of the health-education relationship that is established in primary care, and how the learning disorders are understood in the country, because in this study the low value of family and social relationships in the acquisition of reading and writing was verified.