Uma Análise da Comunicação em Atividades Complexas

Authors

  • Isabel Cristina dos Santos Universidade Municipal de São Caetano do Sul
  • Ana Maria Vieira Instituto tecnológico de Aeronáutica
  • Edson Keyso de Miranda Kubo Universidade Municipal de São Caetano do Sul

DOI:

https://doi.org/10.20946/rad.v14i3.11167

Keywords:

Communication Skills, High Reliability Organizations, Extreme Risk Situations

Abstract

High reliability organizations can be characterized by their high level of complexity and continuous risk exposure. Under this environment, one can observe the arise of stress and interpersonal conflicts that requires communication skills to be properly managed.. This qualitative research, outlined by documental analysis aim to study the communication failures in case of incidents and accidents in civil aviation, based on the investigations conducted by the Federal Aviation Administration and Centro de Investigação e Prevenção de Acidentes Aeronáuticos. According to the Agencies reports, failures on communication respond for 80 percent of all incidents and accidents in Aviation. Despite of this, the research results pointed out there is no sufficient training to develop communication skills for specific extreme risk situation and continuous pressure. The training is more focused in technical skill than in social skills.

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Author Biographies

Isabel Cristina dos Santos, Universidade Municipal de São Caetano do Sul

Bel. Administração, Mestre em Administração PUCSP (1999), Doutorado em Engenharia de Produção (EPUSP, 2004), Pós-doutorado em Economia da Inovação (ITA, 2010)

Ana Maria Vieira, Instituto tecnológico de Aeronáutica

Comunicadora Social pelo IMES- SCS, Mestre em Segurança de Voo, pelo ITA de São José dos campos, 2010.

Edson Keyso de Miranda Kubo, Universidade Municipal de São Caetano do Sul

Graduado em Administração Pública (UNESP, 1997), mestrado em Administração (Kobe University, Japão, 2001) e Doutorado em Administração (EAESP-FGV, 2011).

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Published

2014-07-10

How to Cite

dos Santos, I. C., Vieira, A. M., & Kubo, E. K. de M. (2014). Uma Análise da Comunicação em Atividades Complexas. Management in Dialogue Review, 14(3). https://doi.org/10.20946/rad.v14i3.11167

Issue

Vol. 14 No. 3 (2012)

Section

Artigos

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