The Technology of Information in Support of Bed Management: a Multiple Case Studies in Private Hospitals

Authors

  • Claudia Raffa Fundação Getulio Vargas de São Paulo (FGV-SP) e Centro Universitário São Camilo (SP)
  • Ana Maria Malik Fundação Getulio Vargas de São Paulo (FGV-SP)
  • Luis Hernan Contreras Pinochet Universidade Federal de São Paulo (UNIFESP)

DOI:

https://doi.org/10.23925/2178-0080.2017v19i3.31356

Keywords:

Information Technology, Bed Management, Performance of Systems, Private Hospitals.

Abstract

The objective of this paper is to identify the relationship of Information Technology in the support to bed management, regarding the performance of the systems, in the perception of managers, in private reference hospitals in the city of São Paulo. The research contemplates a descriptive multiple case studies, elaborated from the collection of data in sources of evidences that included interviews with managers and documentary analysis. In this study, the most productive hospital was the one with the shortest average length of stay, the highest turnover rate and the lowest replacement interval index. As a conclusion, it was verified that organization D was considered the most productive, given the investment and technological support associated with modern management practices.

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Author Biographies

Claudia Raffa, Fundação Getulio Vargas de São Paulo (FGV-SP) e Centro Universitário São Camilo (SP)

Doutoranda pela Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas de São Paulo (FGV-EAESP) e Docente do Centro Universitário São Camilo (SP)

Ana Maria Malik, Fundação Getulio Vargas de São Paulo (FGV-SP)

Professora Titular do Departamento de Administração Geral e Recursos Humanos da Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas de São Paulo (FGV-EAESP), Coordenadora do GVSaude da Fundação Getulio Vargas - SP, e Diretora Adjunta do PROAHSA da Fundação Getulio Vargas - SP

Luis Hernan Contreras Pinochet, Universidade Federal de São Paulo (UNIFESP)

Professor Adjunto III do Departamento de Administração da Escola Paulista de Economia, Política e Negócios (EPPEN) da Universidade Federal de São Paulo (UNIFESP)

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Published

2017-08-31

How to Cite

Raffa, C., Malik, A. M., & Pinochet, L. H. C. (2017). The Technology of Information in Support of Bed Management: a Multiple Case Studies in Private Hospitals. Management in Dialogue Review, 19(3), 1–23. https://doi.org/10.23925/2178-0080.2017v19i3.31356

Issue

Vol. 19 No. 3 (2017): September - December

Section

Artigos

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