Innovative Approaches to the Administration of Social Support and Interagency Cooperation in the Field of Social Services

Authors

DOI:

https://doi.org/10.23925/2178-0080.2024v26iSI.72999

Keywords:

Social services, community, counseling, interagency cooperation, social support, social policy

Abstract

In the context of modern social transformations, innovative administration of social support and interagency cooperation are key to enhancing social service efficiency. Integrated management models using digital technologies, cross-sectoral coordination, and organizational partnerships ensure systematic, coherent support. This study examines the theoretical and methodological foundations of interagency cooperation as a tool to optimize resources, strengthen social cohesion, and improve community-level social policy. A survey of 876 service recipients and 188 providers revealed high awareness of integrated approaches (59.7% recipients, 75% providers) and positive impacts on vulnerable groups (82.5% recipients, 88.8% providers). However, full implementation of innovative practices remains limited, with barriers including regulatory gaps, lack of unified methodology, and insufficient professional training, highlighting the need to enhance human, regulatory, and digital support.

Author Biographies

Svitlana Cherneta, Department of Social Work and Higher School Pedagogy, Lesya Ukrainka Volyn National University

Doctor of Pedagogical Sciences, Professor, research interests include social and legal protection, professional training of social workers, and innovative technologies in social work and social services.

 

Iryna Bychuk, Department of Social Work and Higher School Pedagogy, Lesya Ukrainka Volyn National University

PhD in Philosophy and Associate Professor, research interests include the history of social work, social support for diverse client groups, and monitoring and evaluation of social service quality.

Viktoriia Stepanenko, Department of Social Work and Higher School Pedagogy, Lesya Ukrainka Volyn National University

Professor, research focuses on social work and pedagogy, prevention of addictive behavior, professional training of socionomic specialists, and social services for vulnerable populations.

Andrii Kolosok, Department of Social Pedagogy and Pedagogy of Higher School, Lesya Ukrainka Volyn National University

PhD in Economics and Associate Professor, research interests include social protection, social partnership in labor relations, corporate social responsibility, and inclusive reintegration of veterans and their families.

Olena Bielkina-Kovalchuk , Department of Social Work and Higher School Pedagogy, Lesya Ukrainka Volyn National University

PhD in Pedagogical Sciences and Associate Professor, research interests include social work with diverse client groups, social pedagogy in education, critical thinking development, and competency-based professional training.

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Published

2025-12-19

How to Cite

Cherneta, S., Bychuk, I., Stepanenko, V., Kolosok, A., & Bielkina-Kovalchuk , O. (2025). Innovative Approaches to the Administration of Social Support and Interagency Cooperation in the Field of Social Services. Management in Dialogue Review, 27(SI), 62–82. https://doi.org/10.23925/2178-0080.2024v26iSI.72999

Issue

Vol. 27 No. SI (2025): Public Administration for Business Development and Urban Well-being: Policies, Strategies, and Innovations

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Artigos

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Copyright (c) 2025 Svitlana Cherneta, Iryna Bychuk, Viktoriia Stepanenko, Andrii Kolosok, Olena Bielkina-Kovalchuk

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