• Qamar Ali Lyallpur Business School, Govt College University Faisalabad
  • Sami Ullah Bajwa School of Business and Economics, University of Management and Technology
  • Khaliq Ur Rehman School of Management, Wuhan University of Technology



Human resource management, Motivational aids, Processes and activities, Critical success factors, Knowledge management, Banking Sector, Pakistan


Although, knowledge has been recognized as a key business asset, firms are still in the infancy stages of comprehending the practical implications of knowledge management. Developing countries are widely believed to be falling far behind in competitiveness and socio-economic development, due to their inability to develop capacities to enable themselves to take part in the emerging global networks of knowledge creation. There is a dire need for a more organized and purposeful study, on critical success factors for knowledge management adoption in developing countries like Pakistan. However, no research, so far, has been conducted to empirically investigate a detailed list of CSFs for KM adoption in Pakistan. This paper evaluates and disseminates the findings of a self-administered survey to investigate the critical success factors for the implementation of KM in banking sector of Pakistan. A survey questionnaire having 11 factors, consisting 66 items is adopted in this study, which is statistically tested for its validity as well as reliability. Data are collected from banking officials. The level of importance, as well as the ranking list of the critical success factors for KM adoption is statistically examined. This paper provides a priority list of CSFs—figured out in order of their importance—for KM adoption in the banking sector of Pakistan. Human resource management, motivational aids, and processes and activities are found to be the most important, while measurement and organizational infrastructure are found to be the least important factors, perceived by the bankers.

Author Biographies

Qamar Ali, Lyallpur Business School, Govt College University Faisalabad

Dr. Qamar Ali is Assistant Professor at Lyallpur Business School, Govt. College University Faisalabad Pakistan.

Sami Ullah Bajwa, School of Business and Economics, University of Management and Technology

Dr. Sami Ullah Bajwa is Assistant rofessor at School of Business and Economics, University of Management and Technology

Khaliq Ur Rehman, School of Management, Wuhan University of Technology

Mr. Khaliq Ur Rehman earned his PhD in Enterprise Management from the School of Management, Wuhan University of Technology, China. He did his PhD in Entrepreneurship with the special focus of resilience and compassion. He has several research paper publications on his credit, including national, international and impact factor journals. He is an active member of editorial/reviewer board of international Conferences and journals including Academy of Management annual conference. Mr. Rehman has research expertise in conceptual and qualitative Research.  His research interests include Entrepreneurship, SME Management Organization Theory, Organizational Psychology, and Management


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