Ranzatti, Mario Augusto, University Center of Faculdades Metropolitanas Unidas FMU, São Paulo, Brazil
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Journal on Innovation and Sustainability RISUS Vol. 10 No. 1 (2019): MAR/MAIO - Papers
A QUANTITATIVE PERSPECTIVE OF THE IMPLEMENTATION OF BEST PRACTICES ON ITIL: INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY IN A BRAZILIAN PUBLIC COMPANY UNDER PEOPLE AND PROCESSES OVERVIEW
Abstract PDF