Munaier, Christian Gomes e Souza, Pontifícia Universidade Católica de São Paulo, Brazil
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RISUS. Revista de Innovación y Sustentabilidad ISSN 2179-3565 Vol. 10 Núm. 3 (2019): SET/NOV - Papers
A MEMBERSHIP PROGRAM AND A COMPLAIN WEBSITE: HOW SPORT CLUBS MANAGE EXPERIENCES OF THEIR MEMBERS
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