Managing Information o Verload: Organizational Perspective

Resumo

The 20th century brought some dramatic changes in terms of volume of information and communication and their diversity. The problem of having too little information has been transformed into a problem of having too much information and increasing information flows. This situation created what is known as “information overload”. The paper investigates this phenomenon both at a conceptual and empirical level. We review the relevant academic literature looking at information overload at the individual and organisational levels. There is a general lack of studied treating information overload from the organizational perspective. Hence, this paper aims to fill this gap by focusing on a case study in which we define information overload in the organizational context, and then elaborate on organization-enabled coping structures.