Melhorando o desempenho financeiro aplicado a gestão do conhecimento e novas tecnologias financeiras no setor bancário
DOI:
https://doi.org/10.23925/2179-3565.2022v13i3p25-38Palavras-chave:
desempenho financeiro, gestão do conhecimento, novas tecnologias financeiras, setor bancário, IrãResumo
Considerando o papel mediador das novas tecnologias financeiras, este artigo tem como objetivo estudar a relação entre o uso da gestão do conhecimento (GC) e a melhoria do desempenho financeiro dos bancos no setor bancário do Irã. Em termos de propósito, o artigo foi aplicado e correlacional em termos de método descritivo. A amostra estatística foi composta por 180 gerentes seniores e intermediários de bancos ativos no Irã com pelo menos 5 anos de experiência de trabalho (tenure) em GC e novas tecnologias financeiras. Além disso, um questionário foi aplicado para coletar os dados da pesquisa, e a validade e confiabilidade foram confirmadas por meio dos índices CVR e alfa de Cronbach. Ao coletar os dados para testar as hipóteses de pesquisa, foi aplicado o método de modelagem de equações estruturais no SmartPLS. Os resultados mostraram que a GC tem um efeito positivo e significativo na melhoria do desempenho financeiro e 0,682 prediz diretamente as mudanças relacionadas ao desempenho financeiro dos bancos estudados. Além disso, uma análise mais aprofundada dos resultados mostrou que a GC por meio de tecnologias financeiras modernas tem um efeito positivo e significativo no desempenho financeiro dos bancos ativos no setor bancário do Irã. Consequentemente, a aplicação de dimensões de GC (uso de conhecimento, aquisição de conhecimento e integração de conhecimento) juntamente com tecnologias financeiras modernas - como tecnologia de computação em nuvem, contratos inteligentes e inteligência artificial - provavelmente melhorará o desempenho financeiro dos bancos e fornecerá lucratividade.
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