Modelo conceitual de fatores que afetam o silêncio organizacional
DOI:
https://doi.org/10.23925/2179-3565.2025v16i1p152-162Palavras-chave:
Silêncio Organizacional, Silêncio Aquiescente, Silêncio Defensivo, Silêncio Pró-social, Voz do Funcionário, Silêncio DecrescentResumo
O silêncio dos funcionários é generalizado em organizações modernas e se tornou uma questão crítica para a gestão da organização. O silêncio dos funcionários se refere à ocultação deliberada de informações, opiniões, sugestões ou preocupações relacionadas a questões organizacionais potencialmente importantes e traz consequências infelizes para a organização. O objetivo da pesquisa atual é projetar e desenvolver um modelo que possa fornecer medidas apropriadas para reduzi-lo, dependendo do tipo de silêncio organizacional. O objetivo deste estudo são os fatores que afetam o silêncio organizacional e identificar os fatores que afetam o silêncio organizacional. O silêncio organizacional é dividido em três tipos: silêncio aquiescente, silêncio defensivo e silêncio pró-social. As razões para a criação desses três tipos de silêncio organizacional e suas consequências mostram que essas razões podem ser divididas em três grupos: fatores individuais, fatores organizacionais e fatores de comunicação. Os resultados desta pesquisa podem ajudar os gerentes a adotar diferentes métodos para aumentar a voz dos funcionários, dependendo do tipo de silêncio organizacional.
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