Table of Contents
Editorial
| Editorial | |
| Arnoldo de Hoyos |
Papers
| Operational Competitiveness Development and Its Risk Evaluation | |
| Yang Liu, Qian Wu, Josu Takala |
| Measuring CS by Critical Factor Index in Pricing Process | |
| Liisa Ingman, Josu Takala |
| A Model of Value Chain Management Based on Customer Relationship Management | |
| Wang Aimin, Li Shunxi |
| A Dynamic Model of Customer Retention in Mass Customization Services | |
| Xu Hongyi, Liu Man |
| The SWOT Analysis of Modern Service Industry Development in the Old Industrial Bases | |
| Wang Shuli, Wang Yibing |
| The Interdisciplinary reading of Opera contexts: an innovative way of teaching arts in educational projects and environments. | |
| Sonia Albano de Lima, Claudio Piccolo, Flavia Albano de Lima |
| A Study of Technology Diffusion and Productivity Levels in the Natural Rubber Industries of Cambodia and Thailand by Adopting the Analytic Hierarchy Process | |
| Nobuo Hirohata |
| Mission Statements of Pharmaceutical Firms in Bangladesh: Missing Link and Probable Impact | |
| Md. Shamsul Arefin, Md. Salah Uddin Rajib, Md. Yeasir Arafat Bhuiyan |
| The Effects of Organizational Structure on Time-Based Performance: An Empirical Study in Chinese Automobile Industry | |
| Liu Qunhui, Hu Yang |
| Economies of Combination Innovation from Group Operation in Petrochemical Complex | |
| Kazuya Inaba |
| A Research on Management Idea Innovation of Pale-Biotic Fossils in LiaoNing Province of China | |
| Han Gang, Deng Mingran, Han Lizhuo, Jin Wanfeng |
| Study on the Ability for Jilin Province of China to Undertake Outsourced International Service | |
| Liu Liqin |
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ISSN: 2179-3565