Habilidades relacionais para atendimento em saúde: relato de experiência do processo de construção de oficinas práticas

Erika Pizziolo Monteiro; Luana Dullius; Eduardo Remor

doi:10.23925/2594-3871.2022v31i2p527-543

Authors

Erika Pizziolo Monteiro Universidade Federal do Rio Grande do Sul
Luana Dullius Universidade Federal do Rio Grande do Sul https://orcid.org/0000-0003-0722-9628
Eduardo Remor Universidade Federal do Rio Grande do Sul https://orcid.org/0000-0002-5393-8700

DOI:

https://doi.org/10.23925/2594-3871.2022v31i2p527-543

Keywords:

Health Care, Health Communication, Competency-Based Education

Abstract

Relational skills for acting in work fields are considered essential competencies that add to and enable the process of applying technical tools.. Such skills are essential in different health contexts with potential impacts on the process of adherence to the treatment plans. The present report aims to describe the process of building practical workshops aimed at students of courses in the health context seeking the development of relational skills for clinical care. Method: the workshops addressed content related to the development of communication skills, empathic posture, and emotional intelligence as work tools, as well as resilience and teamwork as components of health care. The evaluation criteria were: adequacy of the theoretical content, the ability of the activities to operationalize the topics addressed and facilitate the learning of work skills, the clarity of materials, the presentations made by the facilitators, and the possibility of indicating the workshops to colleagues. In general, the participants indicated satisfaction with the work delivered. The work provided students with learning opportunities in order to build knowledge and develop work relational skills relevant to the reality of clinical activities and sought to bring students closer to a real context of action.

Metrics

Metrics Loading ...

Author Biographies

Erika Pizziolo Monteiro, Universidade Federal do Rio Grande do Sul

Psicóloga e Mestre em Psicologia pela Universidade Federal de Juiz de Fora (UFJF)

Doutoranda no Programa de Pós-Graduação em Psicologia da Universidade Federal do Rio Grande do Sul (UFRGS)

Luana Dullius, Universidade Federal do Rio Grande do Sul

Psicóloga e Mestre em Psicologia pela Universidade Federal do Rio Grande do Sul (UFRGS)

Eduardo Remor, Universidade Federal do Rio Grande do Sul

Professor do Programa de Pós-Graduação em Psicologia da Universidade Federal do Rio Grande do Sul (UFRGS)

References

Arnold, E. C., & Boggs, K. U. (2016). Interpersonal Relationships: Professional Communication Skills for Nurses. St. Louis, MO: Elsevier

Back, A. L., Fromme, E. K., & Meier, D. E. (2019). Training Clinicians with Communication Skills Needed to Match Medical Treatments to Patient Values. Journal of American Geriatrics Society, 67(2), 435-441. doi: 10.1111/jgs.15709

Bonvicini, K. A., Perlin, M. J., Bylund, C. L., Carroll, G., Rouse, R. A., & Goldstein, M. G. (2009). Impact of communication training on physician expression of empathy in patient encounters. Patient Education and Counseling, 75(1), 3-10. doi: 10.1016/j.pec.2008.09.007

Chichirez, C. M., & Purcarea, V. L. (2018). Interpersonal communication in healthcare. Journal of Medicine and Life, 11(2), 119-122.

Davis, M. H. (1980). A Multidimensional Approach to Individual Differences in Empathy. JSAS Catalog of Selected Documents in Psychology, 10, 85.

Denniston, C., Molloy, E., Nestel, D., Woodward-Kron, R., & Keating, J. L. (2017) Learning outcomes for communication skills across the health professions: a systematic literature review and qualitative synthesis. BMJ Open, 7(4), e014570. doi: 10.1136/bmjopen-2016-014570.

Dibbelt, S., Schaidhammer, M., Fleischer, C., & Greitemann, B. (2009). Patient-doctor interaction in rehabilitation: the relationship between perceived interaction quality and long-term treatment results. Patient Education and Counseling, 76(3), 328-35. doi: 10.1016/j.pec.2009.07.031

Frankel, R. M., & Stein, T. (2001). Getting the most out of the clinical encounter: the four habits model. Journal of Medical Practice Management, 16(4), 184-91.

Hatcher, R. L., Fouad, N. A., Grus, C. L., Campbell, L. F., McCutcheon, S. R., & Leahy, K. L. (2013). Competency benchmarks: practical steps toward a culture of competence. Training and Education in Professional Psychology, 7(2), 84–91. doi: 10.1037/a0029401

Helitzer, D. L., Lanoue, M., Wilson, B., de Hernandez, B. U., Warner, T., & Roter, D. (2011). A randomized controlled trial of communication training with primary care providers to improve patient-centeredness and health risk communication. Patient Education and Counseling, 82(1), 21-9. doi: 10.1016/j.pec.2010.01.021

Institute of Medicine (IOM). (2001). Crossing the Quality Chasm. A New Health System for the 21st Century. Washington, DC: National Academy Press

Kelm, Z., Womer, J., Walter, J. K., & Feudtner, C. (2014). Interventions to cultivate physician empathy: a systematic review. BMC Medical Education, 14, 219. doi: 10.1186/1472-6920-14-219

King, A., & Hoppe, R. B. (2013). “Best practice” for patient-centered communication: a narrative review. Journal of Graduate Medical Education, 5(3), 385-93. doi: 10.4300/JGME-D-13-00072.1

Kreps, G. L. (2014). Evaluating health communication programs to enhance health care and health promotion. Journal of Health Communication, 19(12), 1449-59. doi: 10.1080/10810730.2014.954080

Okun, B. F., & Kantrowitz, R. E. (2014). Effective Helping: Interviewing and Counseling Techniques. Boston, Ma: Cengage Learning

Park, M., Giap, T. T., Lee. M., Jeong, H., Jeong, M., & Go, Y. (2018). Patient- and family-centered care interventions for improving the quality of health care: A review of systematic reviews. International Journal of Nursing Studies, 87, 69-83. doi: 10.1016/j.ijnurstu.2018.07.006

Pun, J. K. H., Chan, E. A, Wang, S., & Slade, D. (2018). Health professional-patient communication practices in East Asia: An integrative review of an emerging field of research and practice in Hong Kong, South Korea, Japan, Taiwan, and Mainland China. Patient Education and Counseling, 101(7), 1193-1206. doi: 10.1016/j.pec.2018.01.018]

Ruben, B. D. Communication Theory and Health Communication Practice: The More Things Change, the More They Stay the Same. (2016). Health Communication, 31(1), 1-11. doi: 10.1080/10410236.2014.923086

Stensrud, T. L., Gulbrandsen, P., Mjaaland, T. A., Skretting, S., & Finset, A. (2014). Improving communication in general practice when mental health issues appear: piloting a set of six evidence-based skills. Patient and Educational Counseling, 95(1), 69-75. doi: 10.1016/j.pec.2013.12.005

Weisz, E., Ong, D. C., Carlson, R. W., & Zaki, J. (2020). Building empathy through motivation-based interventions. Emotion. Advance online publication. doi: 10.1037/emo0000929

Zaki, J., & Cikara, M. (2015). Addressing empathic failures. Current Directions in Psychological Science, 24(6), 471–476. doi: 10.1177/0963721415599978

Zill, J. M., Scholl, I., Härter, M., & Dirmaier, J. (2015). Which Dimensions of Patient-Centeredness Matter? - Results of a Web-Based Expert Delphi Survey. PLoS ONE 10(11), e0141978. doi:10.1371/journal.pone.0141978