Relational skills for healthcare
experience report of practical workshops construction process
DOI:
https://doi.org/10.23925/2594-3871.2022v31i2p527-543Keywords:
Health Care, Health Communication, Competency-Based EducationAbstract
Relational skills for acting in work fields are considered essential competencies that add to and enable the process of applying technical tools.. Such skills are essential in different health contexts with potential impacts on the process of adherence to the treatment plans. The present report aims to describe the process of building practical workshops aimed at students of courses in the health context seeking the development of relational skills for clinical care. Method: the workshops addressed content related to the development of communication skills, empathic posture, and emotional intelligence as work tools, as well as resilience and teamwork as components of health care. The evaluation criteria were: adequacy of the theoretical content, the ability of the activities to operationalize the topics addressed and facilitate the learning of work skills, the clarity of materials, the presentations made by the facilitators, and the possibility of indicating the workshops to colleagues. In general, the participants indicated satisfaction with the work delivered. The work provided students with learning opportunities in order to build knowledge and develop work relational skills relevant to the reality of clinical activities and sought to bring students closer to a real context of action.
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